Hard drive crashed: How To Access My Crypto On A Different Device?

Everybody experienced bad luck! If your bad luck consists of your old computer hard drive crashing and you need to access your coins, be rest assured. While you have your recovery seed, it doesn’t matter what happens to your computer, or Ledger Live app — all you need is the seed.

Today, we will walk you through the steps you need to take to regain access to your wallet on a different device.


Make sure you are using the latest version of Ledger Live.

If your old computer crashed, there is nothing you can do about it. But, you can regain access to your Ledger wallet even if everything was on your old computer. How? You need to restore the accounts or your Ledger wallet on a new device.

Please note, that you’ll only be able to do this if you have access to your recovery seed. This is what we will need to use to reset your wallet on your new device.

How to restore device on a different computer

  1. Navigate through the on-screen instructions by pressing the left or right button.
  2. Choose the option ‘Restore from recovery phrase’. To do this press both buttons simultaneously.
  3. When ‘Choose PIN code’ is displayed on the device press both buttons to select the option.
  4. Press both buttons to enter a digit.
  5. Repeat until you’ve entered your 4 to 8 digits. To erase a digit use the backspace icon.
  6. Select the checkmark (✓) and press both buttons to confirm the PIN code.
  7. Re-enter your PIN code again to confirm it.
  8. Choose the length of your recovery phrase (12, 18, or 24 words). Validate by pressing both buttons.
    Select the correct recovery phrase length and always enter all recovery words.
  9. To start entering the words to your recovery phrase press both buttons when Enter word #1 is displayed.
  10. Enter the first letters of word #1 by selecting them with the right or left button. Press both buttons to validate each letter.
  11. Choose Word #1 from the suggested words. Press both buttons to validate it.
  12. Repeat the process until the last word of your recovery phrase.
  13. Your device will display ‘Processing’ and then ‘Your device is now ready’ once you’ve successfully restored your private keys.
  14. Press both buttons to access the Dashboard. The Dashboard is where you can access the apps and settings on your device.

Now, all you have left to do is install the Ledger Live app on your computer and you’re ready to go.